At Southport Outdoor Living, we take great pride in the quality and craftsmanship of our products. In the event that any of the products you purchased have become defective within it’s manufacturer’s warranty period, contact our Customer Service Team immediately to assist in the process of your warranty claim.

Refund and Exchange Policy – Terms and Conditions:

Purchases not deemed to be “Final Sale” may be exchanged or refunded within 7 days from the original date of purchase. Items returned must be in unused condition and in it’s original packaging. Items that have been used or are not in the original condition when purchased will not be eligible for a refund or exchange.

All items deemed “Final Sale” may not be refunded or exchanged. Warranty will apply based on the product warranty information or notes on the original receipt.

All returns must be accompanied by the original purchase receipt. Returns will be exchanged or refunded in the original tender. If an original receipt is not presented, proof of the purchase must be determined through Southport Outdoor Living’s customer database and point-of-sale system. In the case where no original receipt is presented and there is no proof of the transaction, then there will be no exchange or refund.

Cushions (either personalized, special-order or custom) cannot be refunded or exchanged unless the cushions are defective or manufactured in error.

Delivery and assembly service charges are non-refundable.

Defective products may be returned for a repair or replacement at any time during the manufacturer’s warranty period. There are no refunds or exchanges on defective products. See our Warranty Policy for more information.

Customers are responsible for returning defective products or returning items for refund or exchange. Southport Outdoor Living is not responsible for the return shipping or return delivery of defective items.